1. Overview
We want you to be completely happy with your Fixture Deck subscription. You also start with a 14-day free trial, so you can try everything before you’re charged. If you’re still not satisfied after your first payment, we offer a straightforward refund within 30 days.
2. 30-day money-back guarantee
If you’re not satisfied with your subscription, you may request a full refund within 30 days of your initial charge or most recent renewal. We won’t ask you to justify it.
3. How to request a refund
Email our support team at [email protected] from the email address on your account. We aim to process all refund requests within 5–10 business days.
4. Refund method
Refunds are issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take another 5–10 business days for the refund to appear on your statement.
5. Subscription cancellation
You can cancel your subscription at any time from your account; cancellation stops future charges and takes effect at the end of the current billing period. When we process a refund, your subscription is cancelled at the same time. Your data is preserved for 90 days so you can resubscribe without losing anything.
6. Exceptions
This refund policy covers the subscription fees charged by Fixture Deck. It does not cover third-party fees — for example, the payment-processing charges taken by Stripe or PayPal on the bookings your own customers pay for. Those are subject to the relevant provider’s terms. Payments your customers make to your club are between you and them, and are not handled by this policy.
7. Changes to this policy
We may update this refund policy from time to time. Changes will be posted on this page with an updated effective date.
8. Contact
Questions about refunds? Email [email protected].